By submitting a contact form, making a payment, or engaging Reynolds Interactive LLC for web design or related services, you agree to be bound by these Terms of Service. These terms constitute a binding agreement between you and Reynolds Interactive LLC ("we," "us," or "our"), a limited liability company registered in the State of Illinois. If you do not agree, do not submit a contact form or make a payment.
Reynolds Interactive LLC provides website design, web development, managed hosting, and ongoing support services for local businesses. The specific scope of work for each engagement is agreed upon during a free consultation prior to any payment being made. Services include:
Any services outside the agreed scope require a separate written agreement and may be subject to additional fees.
Projects are delivered in two stages:
A working draft will be delivered within 48 hours of receiving your content (logo, photos, key information). You will receive a link to review the draft and provide feedback.
Each plan includes a defined number of revision rounds (1 round for Starter, 2 rounds for Professional). Revisions are defined as consolidated rounds of feedback — not individual change requests. Additional revision rounds beyond the plan limit may be accommodated at our discretion.
Your site is considered approved when you confirm satisfaction in writing (email or text). Final payment is due upon approval and before the site is made publicly live at your domain. Once you have approved the site, requests for significant design changes may be treated as a new project scope.
All payments are processed by Stripe, our payment processor. Reynolds Interactive LLC does not store, handle, or have access to your payment card number, expiration date, CVV, or any other sensitive payment information. By completing a payment, you also agree to Stripe's Terms of Service.
A 50% deposit of the agreed project fee is due before work begins. The deposit is non-refundable once work has commenced. If you choose to cancel before work begins, your deposit will be refunded in full.
The remaining 50% balance is due upon your approval of the completed website, prior to launch. The site will not be made live at your domain until final payment is received.
Monthly support plans are billed on a recurring basis through Stripe. You may cancel your monthly plan at any time. Cancellation takes effect at the end of the current billing period. No partial-month refunds are issued.
If you believe a charge is incorrect, contact us at paul@reynoldsinteractive.com within 30 days. We will work to resolve any billing errors promptly. Initiating a chargeback before contacting us may result in suspension of services.
If you cancel your monthly support plan, the following applies:
We will make reasonable efforts to notify you before taking your site offline and will provide at least 14 days' notice before doing so.
Upon receipt of full payment (deposit and final payment), you own the website we build for you — including the HTML, CSS, and any custom code written for your project. You are free to host it anywhere, modify it, or transfer it to another developer.
Reynolds Interactive LLC retains the right to display your completed website in our portfolio and reference it in marketing materials, unless you request otherwise in writing.
Any content you provide to us (logos, photos, text, brand assets) remains your property. You represent that you have the right to use and share any content provided to us for use in your website.
Reynolds Interactive LLC, its name, logo, and website design are the intellectual property of Reynolds Interactive LLC. You may not copy, reproduce, or distribute any part of our website or brand without written permission.
Services are provided "as is" without warranties of any kind, express or implied. We do not guarantee specific business outcomes, search engine rankings, or revenue results from your website.
Reynolds Interactive LLC is not liable for any loss of business, lost revenue, reputational harm, or other damages arising from website downtime, technical errors, or third-party service disruptions (including hosting providers, payment processors, or DNS providers).
Our total liability to you for any claim arising out of or relating to these terms or our services shall not exceed the total amount you have paid us in the twelve months preceding the claim.
These terms are governed by the laws of the State of Illinois, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Illinois.
We may update these terms from time to time. We will notify active clients of material changes via email before they take effect. Your continued engagement with our services after changes take effect constitutes acceptance of the updated terms.
Questions about these terms? Reach out directly: